Refund Policy

We want you to be completely satisfied with Identra. Because we offer a SaaS platform with server costs attached to bulk PDF generation, our refund policy is designed to be fair to both our users and our business.

1. Subscription Cancellations

You can cancel your subscription at any time directly from your dashboard. Once canceled, you will not be billed for the next billing cycle. You will retain access to your workspace and generated designs until the end of your current paid billing period.

2. 7-Day Money-Back Guarantee

If you purchase a Premium or Standard plan and find that the software does not meet your organization's needs, you are eligible for a full refund within the first 7 days of your initial purchase, provided that you have not generated and exported more than 50 ID cards in bulk.

3. Non-Refundable Cases

• ✦ Renewal payments are strictly non-refundable. We send reminder emails before annual renewals occur.
• ✦ Accounts terminated for violating our Acceptable Use Policy (e.g., generating fake IDs) forfeit any right to a refund.

4. How to Request a Refund

To request a refund within your eligible 7-day window, please send an email to info@identra.online from your registered admin email address. Refunds are typically processed within 5-7 business days by our payment partner.